shipments
ALL ORDERS PLACED ON BLACKFRIDAY MAY TAKE UP TO 2 WEEKS
| Rate | Order Value | Price |
|---|---|---|
| 2 to 3 days (Zone 1) | < 50€ | 5€ |
| > 50€ | Free | |
| from 3 to 5 days (Zone 2) | < 70€ | 5€ |
| > 70€ | Free | |
| from 3 to 5 days (Zone 3) | any value | 30€ |
| Express 24h* (Zone 1) | any value | 5€ |
| Express 24h* (Zone 2) | any value | 10€ |
*Only if the order is placed before 1:00 p.m. on a weekday.
| ZONE 1 |
|---|
| Spain and Portugal |
| ZONE 2 | |
|---|---|
| Germany, Italy, France, Belgium, Scotland, Wales, Netherlands, United Kingdom, Luxembourg, Monaco, Austria, Bulgaria, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Sweden |
| ZONE 3 |
|---|
| United States, Canada, Japan, Australia, Hong Kong, South Korea |
-For discounted products, transportation associated with “exchanges and returns” will not be included.
-No shipments or deliveries are made on weekends or holidays.
-No changes or returns will be made on products that have been personalized.
-If the order is placed before 1:00 p.m., it will most likely be shipped the same day.
-All information about shipping and returns may be modified by different situations such as: pre-purchases, promotions, times of high demand, etc.
Changes or returns
As long as the purchase has not been made with any discount, the first exchange or return will be made without collection and shipping costs (only in Zone 1) as long as it is made within the first 15 days after delivery. From that moment on, if the purchase was subject to some type of discount or if it is requested from outside Zone 1, the exchange or return can be made in the same way but paying the collection costs of €5 for Zone 1 and €10 for Zone 2. Failed collections will always be the responsibility of the client (€5 and €10 respectively).
To formalize the exchange or return, you must contact us through our contact page. Once this is done, we will take care of the entire process. (more information in the "shipping and returns" section below)